Working Code Podcast - Episode 174: When Good Software Goes Bad

On today's show, we talk about incidents and outages at work. Incidents are a fact of life. If you depend on a file system or a database or a third party vendor, at some point, something will break and your service will be degraded. Customers freak out (rightly so); and, it becomes a cross-team effort to try and find the problem, fix it, and effectively communicate updates back to your customers. There's no right way to do this. But, one could argue that there are definitely wrong ways to do this.

At work, we use a (free) tool that I created called Incident Commander (using Angular and Firebase). It creates a centralized place in which to record key events within the incident remediation timeline. This timeline can then be automatically copied as a Slack message, which can then be used to communicate updates more broadly.

All that and more on this week's show:

... featuring these beautiful, beautiful people:

• Adam Tuttle → Website, Twitter, LinkedIn
• Carol Weiler → Twitter, LinkedIn
• Tim Cunningham → Twitter, LinkedIn
• Ben Nadel (that's me) → Website, Twitter, LinkedIn

With audio editing and engineering by ZCross Media.

For the full show notes and links, visit the episode page. And, be sure to follow the show and come chat with us on Discord! Our website is workingcode.dev and we're @WorkingCodePod on Twitter and Instagram. New episodes drop weekly on Wednesday.

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Short link: https://bennadel.com/4634